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Our Policies

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Shipping

Currently we are pleased to offer FREE SHIPPING (USPS First-Class Ground) on all orders. Orders of multiple items have no additional shipping fees. Orders of 4 or more items will be shipped by Priority Mail at no additional cost. If you are expecting your shipment and it hasn't arrived yet, please Contact Us. At this time, we are only able to ship to addresses in the USA.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Safety and Testing
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J.C. Pets are safe for children of all ages. Our products have been tested in accredited third-party facilities and adhere to the safety requirements of ASTM F963-11, the U.S.A. Standard Consumer Safety Specification for Toy Safety, as well as the CPSIA (Consumer Product Safety Improvement Act).

Each product is made with all new materials, and is labeled with a registration number recognized throughout the U.S.A.

Please use the Contact Us page or email us at customerservice@jcpets.com if we can address any questions or concerns regarding our product.

Privacy Policy

Protecting your private information is our priority. This Statement of Privacy applies to the website jcpets.com and J.C. Pets LLC and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to J.C. Pets LLC include jcpets.com. The J.C. Pets LLC website is an ecommerce site. By using the J.C. Pets LLC website, you consent to the data practices described in this statement. ...Full Privacy Policy